Welcome, this is the accessibility statement of the City of Turku

This accessibility statement concerns the Trimble Feedback service and was created on 30 October 2020. The service is subject to the Act on the Provision of Digital Services, which requires public web services to be accessible. The service’s accessibility has been evaluated by an external expert organisation.

Accessibility status of the digital service

The service meets accessibility requirements partially.

Non-accessible content of the digital service

The website does not yet fully meet the requirements. The following elements of the service can be improved in terms of accessibility. The brackets contain a reference to the accessibility requirement (WCAG). Some of the service’s visual elements are not sufficiently scaled when only the text is increased by 200 per cent (1.4.4), not all heading structures are clear (1.3.1), the tab element has been implemented in the form of links, which means that its role is not conveyed to the screen reader correctly (4.1.2).

Manageable

Reason for non-compliance

Not yet covered by legislation.

The map is not covered by legislation, but our aim is to develop it later in terms of usability and skippability.

Fail-safe

Reason for non-compliance

We are not yet compliant with the law, but development work is going on.

Did you notice an accessibility shortcoming in our digital service? Inform us about it, and we’ll do our best to correct the issue

Provide accessibility feedback using this online form

Other means

You can visit Monitori Market Square at Aurakatu 8, 20100 Turku or call our customer service department on (02) 262 4565.

Supervisory authority

If you notice accessibility problems on the website, please send feedback to the website administrator first. Receiving a response can take up to 14 days. If you are not satisfied with the response you receive or you do not receive a response at all in two weeks, you can send feedback to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland has a detailed description of how to lodge a complaint and how matters are handled.

Contact information of the supervisory authority

Regional State Administrative Agency of Southern Finland
Accessibility Supervision Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus(at)avi.fi
telephone switchboard +358 295 016 000

We work continuously to improve accessibility

The accessibility of our digital services has been evaluated

Accessibility reports are being drawn up.

We are committed to improving the accessibility of digital services

The accessibility competence of the City of Turku is developed systematically and resolutely. The current web services will be evaluated by the City’s accessibility contractors. Based on the evaluation, the accessibility of services will be developed to meet the requirements of the law by the deadline set out for each service. In the development and procurement of new web services, accessibility is considered from the beginning. Accessibility training is arranged for all parties participating in the development of web services and in the production of their content. The City has an ongoing project called Fulfilment of the Requirements of the Accessibility Act.

We provide support to users for whom digital services are inaccessible

Digital support is available at the City’s Monitori Market Square and Monitori Skanssi service points and in libraries.

This website/application was published

12/2011